Telkom help desk/customer service shows extraordinary patience

<p>I phoned the Telkom help line (10210) early this morning (Sunday, 28 Aug) becuase my ADSL was down. Unfortunately due to lack of morning coffee I was not paying attention... I failed to get the lady's name but she was extremely patient. I kept talking and acting over her and I must have made what wuld have been a simple fix d-r-a-g out. Throughout the call she was nothing but polite and very helpful. At the end of the call I was directed to rate her service and I may have mistakenly given her a low rating so I just want to put out on a public forum that I received excellent assistance from her (I've actually always received either good or higher assistance from Telkom)</p>