Telkom help centre not up to standard

I requested a fibre line to be installed at my business, which is run from my house. I received an order number and the installation was done soon after. Even the technician installing the router, was on time, and professional.

But to get a username and password from any of the call centres was a nightmare. I once waited for four hours, no one picked up. When you are lucky enough to get an answer, it is never their department, and you get sent between 10210 and 10213. And it does not matter who you speak to, they are never able to help, and they simply put the phone down very rudely.

I have to say your technicians are very well trained, but to get help from the help centre is impossible. Please train them and get their standards up.