Telkom? Hello, are you out there?

It is unfortunate that a business that has been operating in South Africa for decades that could be the best and should be, is probably one of - if not the - worst telecom and mobile network service provider. Firstly, it is extremely difficult to get through to an agent, whether it is via the call centre or website. Their website, which I get referred to every time I need to update my information, change or enquire anything or simply view or pay my bill, is super slow and user unfriendly. I cancelled my contract, long process and via all channels I could when it expired last year, and requested to be switched to prepaid. Received confirmation that this was processed and a date when the contract will be terminated. Then I went to one of the Telkom stores to confirm if my contract was cancelled and to settle whatever balance is outstanding and they couldn't help so again referred me to the website or call centre. Why do they then spend on stores if customers can't be assisted properly? The stores serve no purpose. Looks like my account has not been cancelled either according to the text message I received today. I tried again this morning to login on the website to resolve this, then contacted the call centre and then downloaded the app .....nothing worked! Is there even a Telkom out there? Hello? Telkom needs to shape up or ship out. Waste of time, money and energy.