TELKOM HELLKOM PATHETIC SERVICE

I have 2 issues with Telkom Firstly I have had a personal mobile account with them from late 2017 which fell into arrears since I lost my job. However I called Telkom to find out the outstanding amount and made full payment on the 1st of july 2019. I even called back a few times to check and was told that its paid in full. last week I did a credit check and it still shows me as a bad payer so I called Telkom to ask again is this account paid they said yes, that's when I requested a paid up letter n removal from the credit bureaus. A mere 2 hours later I got a rude call from a collection agent saying that I still owe Telkom R2000 which I refuse to pay as Telkom keeps telling me I am paid up and when I did call Telkom initially to make full payment why didn't they refer me to a collection agency as the many other companies with whom my accounts were in arrears with did. My other issue is that I have taken out a business fixed line subscription in February 2019. I have paid a R700 deposit immediately. It has taken Telkom 4 months to deliver a wireless phone device and they keep sending me the sim card with an incorrect waybill so the courier company (courier it who does not answer their telephones) takes the package back

I call daily to have my issues resolved and even asked to be put through to management on both Telkom mobile and Telkom business and every day I am told We apologise for the inconvenience. We are unable to transfer this call to management however we have sent an email (possibly about 50 emails now) to the relevant departments and will get back to you within 24 to 48 hours. I NEVER EVER GET A RESPONSE .

will I ever get closure from Telkom. I am tired of wasting so much time and effort calling and explaining the same story every day. I have even went on to twitter the send a dm and I still get no response Seems best to take our business elsewhere as Telkom cannot deliver and their customer services are PATHETIC