1 reviews | Active since Nov 2016
Telkom Hellkom...its a joke...
<p>5 months I have been fighting with Telkom to cancel my contracts due to no service in my area. There IS NO SIGNAL...this is confirmed on their website, although Telkom Agents dont know how to use the site. No supervisors or Managers at Telkom...they are non existant. I want a job like that. After 5 months and many many communications and fighting they cancelled my contracts. I am waiting for a refund on my account and they had the audacity to debit me in the middle of the month. NONE of the agents know what is going on. NOT ALLOWED to speak to a supervisor. Queries have to be logged and I have to be patient. I can tell you now, NEVER EVER as long as I live will I deal with this company again. They have put me in overdraft and have the power to do so. Where is the Management in this company, from writing to CEO office to many many other agents ...</p> <p> </p> <p>I am so so fed up. I again had to log a query and they will get back to me in 72 hours on agent says, other says 1 to 10 working days. They do not know their product AT ALL. How do you still keep going as a company. Every second person I speak to cannot handle your services.</p> <p> </p> <p>To make this worse I am asked to send proof that it has gone off my account, like im some kind of a ********. UNBELIEVABLE. On the phone this morning to several agents from 8H00am. NO ANSWERS...nobody knows and NO managers or Supervirors available. One agent told me they are having coffee....crazy crazy crazy......</p>
This comes as no surprise...always references but never a straight answer. SO many of your staff are tasked when they dont have a clue what they are doing. I requested a call urgently from your CEO office, cancellations department and your supervisors. Nothing. So this reference number means absolutely nothing to me. I am sick and tired of Telkoms BS. Giving a reply on here does not solve the problem. Be pro active and give me straight answer as to why your are STILL debiting my account in the middel of the month when my contracts have been cancelled, with confirmations from yourselves and when you infact owe me money. Ive taken back the modem and obliged in every possible way with your company. The results has ranged from dismall to none.
Just a straight answer, why are you debitiing my account and when will I receive my refund.?
This comes as no surprise...always references but never a straight answer. SO many of your staff are tasked when they dont have a clue what they are doing. I requested a call urgently from your CEO office, cancellations department and your supervisors. Nothing. So this reference number means absolutely nothing to me. I am sick and tired of Telkoms BS. Giving a reply on here does not solve the problem. Be pro active and give me straight answer as to why your are STILL debiting my account in the middel of the month when my contracts have been cancelled, with confirmations from yourselves and when you infact owe me money. Ive taken back the modem and obliged in every possible way with your company. The results has ranged from dismall to none.
Just a straight answer, why are you debitiing my account and when will I receive my refund.?
and why make this private???? post it public...Telkom is a joke.
and why make this private???? post it public...Telkom is a joke.
For the Attention of the CEO
Please read your mails. I say this with the utmost respect as I am a senior person in my company too and my Clients are THE most important. I’ve not had a reply from yourself, despite communicating with all of the following. 'Retentions - Cancellations TM' ********** ********** ********** ********** ********** Mobile Customer Service ********** My contracts were duly cancelled after so much fighting and arguing and draining me completely with my son not being able to study for exams due to not having wifi facilities. I was then promised a refund, which I have still not received. The contracts were cancelled in October. No service since July and yet you debited my account diligently. (Where has this money gone?) You then had the audacity to debit my account in the middle of the month (November again) because, I am told, it was at your collections department. It is obvious that your departments are not communicating with each other.
The last person I spoke to was email address ********** who promised me that she will come back to me regarding the amount of the refund during the weekend or on Monday.
The refund amount, I was told, was approved of R3000. The following amounts were deducted from my account. I was forced to get another modem, which also did not work in Sedgefield. The modem was bought cash!. This is now being used by someone else, however I was still charged.!!!! THe Fibre modem that was used in Durban was returned to your Telkom Offices in George (Garden Route Mall)
July -
25/07/2016
TELKOMMOBI ********** ********** 326280
-2,863.70
Aug
25/08/2016
TELKOMMOBI ********** ********** 561877
-1,698.00
Sept
26/09/2016
TELKOMMOBI ********** ********** 487739
-1,698.00
Oct
25/10/2016
TELKOMMOBI ********** ********** 224105
-1,698.00
Nov
15/11/2016
TELKOM TELK ********** 60I161115
-1,485.35
This adds up to R9442. Please can someone explain what is going on!
For the Attention of the CEO
Please read your mails. I say this with the utmost respect as I am a senior person in my company too and my Clients are THE most important. I’ve not had a reply from yourself, despite communicating with all of the following. 'Retentions - Cancellations TM' ********** ********** ********** ********** ********** Mobile Customer Service ********** My contracts were duly cancelled after so much fighting and arguing and draining me completely with my son not being able to study for exams due to not having wifi facilities. I was then promised a refund, which I have still not received. The contracts were cancelled in October. No service since July and yet you debited my account diligently. (Where has this money gone?) You then had the audacity to debit my account in the middle of the month (November again) because, I am told, it was at your collections department. It is obvious that your departments are not communicating with each other.
The last person I spoke to was email address ********** who promised me that she will come back to me regarding the amount of the refund during the weekend or on Monday.
The refund amount, I was told, was approved of R3000. The following amounts were deducted from my account. I was forced to get another modem, which also did not work in Sedgefield. The modem was bought cash!. This is now being used by someone else, however I was still charged.!!!! THe Fibre modem that was used in Durban was returned to your Telkom Offices in George (Garden Route Mall)
July -
25/07/2016
TELKOMMOBI ********** ********** 326280
-2,863.70
Aug
25/08/2016
TELKOMMOBI ********** ********** 561877
-1,698.00
Sept
26/09/2016
TELKOMMOBI ********** ********** 487739
-1,698.00
Oct
25/10/2016
TELKOMMOBI ********** ********** 224105
-1,698.00
Nov
15/11/2016
TELKOM TELK ********** 60I161115
-1,485.35
This adds up to R9442. Please can someone explain what is going on!
I have sent this to Natcc as well which is your CEO office I am told as I see email addresses are blocked! no surprise. THey would be inoutdated with complaints and emotionally drained clients.
I have sent this to Natcc as well which is your CEO office I am told as I see email addresses are blocked! no surprise. THey would be inoutdated with complaints and emotionally drained clients.