Telkom Hellkom: How to magically make orders disappear

It seems impossible to get a landline from Telkom. For obvious reasons we just want our Telkom landline activated so that we can get the DSL line and data from Afrihost. Early January we ordered a landline on Telkom's website, after three week when we contacted them to ask when they are sending a technician out, they had no record of the order we placed online. Within 2 days after we placed the online order, we received an email and SMS to confirm that our order was successfully placed, and someone from Telkom phoned us to say they will organize the activation. A week before that we visited the Telkom shop in Stellenbosch. They just told us to be patient, everything is good we just need to wait. So after we got the news that they somehow lost an official online order, and had no record of it, we went to the Telkom shop again. Filled out all the forms again and went through all the admin again. So out of past experience I decided to contact Telkom after two weeks just to be sure that they have our order this time on their system, and that we are actually waiting for something. Guess what? No record at all of our order. Nobody could help me. They just told me we should order again and they will process it fast, because they have a lot of technicians available.

What alternatives is there to turn to? I'm really growing impatient with Telkom's horrible service.