TELKOM = HELLKOM

I bought a Telkom LTE Router 2 years ago and my contract completed. I have tried to upgrade to another contract that involves a tablet as part of the deal and omg has there been issues: 1 - I rep**** to their retention centre letter and informed them that I would like to upgrade to the tablet they linked that was available. The link was a dead end. 2 - I contacted the sales dept. to upgrade me, it was promised but nothing happened 3 - After waiting patiently for 2 weeks I contacted sales via phone and was asked to complete an online upgrade, which I did, nothing happened 4 - After a week I called they said there is no such on my account and I should rather visit a shop. 5 - I visited the Telkom shop in the mall and had to deal with unhelpful sales persons who told me I had to apply online. I asked to speak to the manager but they said he she was busy in a meeting. Read sleeping in the back or not a the store. 6 - Eventually after loud Karen like behavior in the shop I had the shop people on the phone to their own online people. 7 - I was asked to sign a Consumer Contract Renewal form which I couldn't read as the printer at Telkom Springs Mall was low on ink. 8 - I asked about when the tablet would be delivered they said no I had to come to the shop to collect it, they only deliver phones. 9 - I left the shop with a illegible contract with the promise that they would call me to collect the tablet when it arrives, there were 7 on stock 10 - a week later I tried to use the Telkom Talk to Me service to track my order, the links were dead 11 - I inquired about a new service and was contacted within 10 minutes. I asked the person to check my account but she said no new device had been ordered and there was no indication on my account of the tablet I was waiting for. 12 - The person could not help me and said she would put me through to the correct dept, the phone rang for a while then the call was cut

TELKOM HAS THE WORST CUSTOMER SERVICE IN SOUTH AFRICA

If you are able to deal with ANYONE BUT HELLKOM