TELKOM - HELLKOM

I app**** for the contract in November 2020. The money was deducted from my account in December 2020 and I was still awaiting the device. During this time it had come to my knowledge that I will no longer be able to afford the contract due to unforeseen circumstances. I received the phone package on the 08 DECEMBER 2020 and finally got hold of the sales departments on the 10 DECEMBER 2020 to arrange the cancellation and return. Telkom can pull their call logs of their recorded conversations. I called and emailed and received no assistance. The package was finally collected 01 FEBRUARY 2021 and today 02 FEBRUARY 2021 I received a message fro someone named Maggie stating that I owe R4674.19.

I refuse to pay as I was already charged 2 months for a device and service I was not using.