Telkom Hellkom!!!

<p>Ive been pick pocketed 18th of March 2016, I had an iphone 6 plus (never insured the device) i switched on find my iPhone immediately and the device was locked. A lady brought my phone to work the Monday after it was ****** saying she found it and saw the contact number on the screen. In between lost and found i opened a new contract with Telkom meaning i was going to pay 2 contracts. A day after the contact was opened i got my phone back and gave the new iphone6 s back to telkom cancelling the transaction and procedure and migrating everything back to my old iphone 6 plus. Up until today ive been paying two contracts, ive been in the store querying the matter twice, they are still investigating. I havent been able to sms or make calls since the incident and they were supposed to transfer everything back to my old device.</p> <p> </p> <p>Today i came back into the store to find out my phone is actually on prepaid now and ive been paying the two expensive contracts for three months now for nothing.</p> <p> </p> <p>This is unacceptable customer service! </p> <p> </p> <p>I need this sorted out immediately I cant be paying two devices one which I don't have and the other device being prepaid how does this make sense! I need answers </p>