Telkom = Hellkom

We have had an impossible time with getting Telkom to install our new internet line (their reference ***A). We were promised it last month, but whenever I follow up, I am told by Luyanda Khumalo that the courier company called to deliver and install at our offices, but that they had to turn around and go back because we failed to deliver proof of address

The courier company has NEVER BEEN to our offices, but when I try to point this out to Luyanda, she continues to go on about how we failed to provide proof of address to the courier company. She refuses to give me her supervisors details or to refer me to Telkom's customer care division. If anyone in Telkom's management wants to see the ridiculous email string showing my attempts to resolve the matter with Luyanda, I will gladly forward same. I am at my wit's end.