Telkom Hell-kom!

on Jan 4th 2018 I called the call centre to have my landline relocated to a few roads away. The operator whose name was Zinhle advised that my number would have to change. I foundt his strange as the area was the same but nevertheless who was I to argue? She checked on the system and should know better. No sms received after this call informing me of my ref. Called Telkom on the 19th to follow up as I had heard nothing from them and it was over 2 weeks later. The service received from the call centre deserves another post altogether as I was bounced from department to department each time being told that I am in the wrong place yet it is their *********** staff who are transferring me. I finally somehow ended up in billing department where I was told they could not transfer me from their dept, at which point I flipped my top and demanded I speak to a manager as I refuse to keep calling back when they are the ones who don't know their jobs. Miraculously my call was transferred and I then spoke to David Stellenburg who traced my order and discovered that Zinhle (from Jan 4th) had made a mistake with my order hence I received no feedback. Zinhle then called me later that evening to apologise and assured me that my order was back on the system and had been escalated. My line was to be installed on the 23rd. An sms received on the 20th stating my order is receiving attention and further communication will follow. Naturally none was received as Telkom has the best customer service so I called the Hell-Kom Call Centre again on the 25th to be told that there was nothing on the system. My order was not escalated etc etc. Spoke to a manager and requested that my line be installed the same day as it was their incompetence that caused the problem, and even after it was discovered they still did not rectify the mistake and escalate my request. This morning I was fortunate enough to speak to Sphumelele a call centre operator with more than a single brain cell (I think they purposefully hire idiots and underpay them) Within a few minutes I received an sms for installation to be scheduled on the 31st. Of course I accepted this but I still think it is highly unfair and totally ludicrous that I still have to wait. Had my order been processed correctly and even so had the query been escalated on the 19th the installation would have been done by now. I still requested to speak to a manager for a sooner date but after 5 minutes on the line with her the call was ended as Telkom calls cut after an hour. That's another point......u spend most of that hour on hold and answering verification questions. U get transferred time and time again and when you finally reach someone who could possible assist then your hour is up.

Then Dear Telkom you will still expect me to pay for my subscription for the month of Jan yet I have had zero service from you guys. All we get are issues. I have a mobile contract as well and each time I upgrade I get **** service at the branch. My landline is imperative as I have 2 young kids at home with a domestic and I am constantly checking up on them. We have recently moved and I have no contact all day with the kids hence I have been pushing the issue. Now I am waiting with bated breath until the 31st. I would appreciate if someone from billing could contact me as I refuse to pay a sub for the month of January as your company, your service, your staff and you service delivery all leave much to be desired.