Telkom Hell

I tried to cancel my Telkom services, then was told to use the Telkom App. The Telkom App is absolutely useless, eventually used the web to cancel the services. I got the emails with reference numbers stating that cancellation was in progress. At the end of September nothing had been done, eventually we called in the last week of October and spoke to Thulisile Myeza (TM) <***> . She noted that she could not find anything on the pathetic Telkom system about my cancellation, and asked me to forward the emails with reference numbers which I did. The next day our Telkom number was disconnected but the FTTH was still active. I once again wrote an email to Thulisile Myeza (TM) <***> and she rep**** that once again it has been escalated, yet nothing has been done. Now Thulisile does not reply to my numerous emails asking for a status update and I have been billed again. I would not recommend Telkom to anyone thinking of any kind of services from them!! Customer Services is almost non existent and dealing with them is a complete nightmare!!