Telkom / Helkom not responding to cancellation request - Incredibly pathetic service

<p>I ordered a new Telkom wifi mobile contract in October 2016, which was delivered a couple of weeks later. After setting up the router and mobile sim, I realised there was no reception / network at my apartment. I physically took the router into a Telkom store to have it assessed, after which they confirmed its working fine (so the problem is not with the router but rather with the reception at my place).</p> <p> </p> <p>I susbequently called Telkom to ask them if I could cancel my contract seeing as there's no Telkom reception where I stay. To which they informed me they would first have to send a Telkom technical consultant to my place to verify that there's no reception, after which my contract would then be eligible for cancellation. </p> <p> </p> <p>It's now Jan 2017, I first made contact with Telkom on the 22nd of November 2016. During this period, I've called them multiple times, emailed numerous times and even resorted to engaging with them through their online chat forum. They seem to be ignoring my request to have a consultant sent out even though I've been informed multiple times that my request has been "expedited to management". I'm incurring monthly debit orders for a service I'm not even using.</p> <p> </p> <p>I would strongly discourage anyone from entering into a long term contract with Telkom. My view would be explore other service providers first before signing up with Telkom. The service and treatment from their consultants has been incredibly pathetic. </p>