Telkom (Helkom) call center

<p>So here's a bullet-point style summary of what I've been through in the past 2 weeks. Every line can roughly be seen as a call center interaction on a new day lasting +- 30 minutes each:</p> <p> </p> <p>(Technitians came to my house on the weekend 19/20 nov regarding fiber but I was not home.)</p> <p>I checked fiber availability in the week and (after a long hold) placed an order for fiber.</p> <p>Called to confirm the order but (after a long hold) was told the order was cancelled (reason: fiber not available in your area).</p> <p>(After a long hold) No one could confirm what the technitions were at the house for or if/when they would return.</p> <p>I Asked them to check fiber availability again and replace the order, which (after a long hold) they did.<br />I Called to confirm the order but (after a long hold) was told the order was cancelled (reason: fiber not available in your area).<br />(After a long hold) They confirmed some sort of miscommunication, confirmed fiber availability again and (after a long hold) replaced the order. Again.</p> <p>Called to confirm the order but (after a long hold) was told the order was cancelled (reason: fiber would only be aactivated in Feb).</p> <p>Placed an order for ADSL in the meantime. I ran out of airtime, asked the consultant to finish placing the order and confirm to my email. I received no confirmation.</p> <p>Called to confirm adsl order. After a long hold was told there was no record of the order. Placed the order again.</p> <p>Called to confirm order, but (after a long hold) was told order was cancelled - Reason my account was in arrears with... R38! No communication to me of cancellation. By this time I had spent over R250 in airtime & hours on hold.<br />Requested to know why I was not informed of cancellation or outstanding pittance for the past 2 weeks. After a long hold, I got put through to Credit Vetting dept (What the f***).<br />Called call centre and asked to speak to a manager/supivisor regarding the above question and on a way forward. Consultant returned (after a long hold) saying that the manager would not speak to me as I first needed to pay the R38 and then place an order.</p> <p>It's been 2 weeks. I've made no headway and have wasted hours and a few hundred Rands to this pathetic call center. Telkom is an embarrasment to SA, it's service is beyond abyssmal and the worst part is... everyone in the country knows it.</p>