Telkom (Helkom)

<p>Used Telkoms online service to reported a line fault today</p> <p>Line DEAD and NO ADSL. The Reference was issued immediately at 10-04-17 11:55 : 438CRK100417.</p> <p> </p> <p>Did a status check at 10-04-17 11:55 and it says it is "in progress"</p> <p> </p> <p>At 16:20 I receive an SMS on a non telkom "alternate number" which reads:</p> <p>Dear Valued Telkom Customer, your service on 011763**** has been re-tested and found to be free of defects. To confirm that your service is working, please reply to this SMS with your Telkom number followed by ********** If your service is still faulty then reply with your Telkom number followed by ********** No reply will indicate to us that the service is still faulty and we will attend to your fault as soon as possible. Sms rates apply</p> <p> </p> <p>Well Telkom, if the line was working why did you not try and call me on it to tell me the good news. Instead you send an SMS to another non-telkom line to communicate that all is well in Helkom heaven which is a load of crock ~ Dumb and dummer comes to mind.</p> <p> </p> <p>Hello, calling all pockets at helkom. The line is still Dead and there is NO ADSL regardless of how many sms messages you send to the alternative number so who ever tested the line and "found it to be in good working order" is obviously *********** and should be reassigned to an easier task (just stand in the corner) and not be left to infuriate you customers with silly incorrect comments....... Oh, but as I recall, you don't really care about customer service anyway.... I know this first hand because it is now a year and one month and you have still not sorted out my online login and linked my land line account to it. ~ Clearly the lights may be on at Helkom but there is NO ONE at HOME.</p>