Telkom.. Helkom

I called the billing department in order to have my banking details changed.

Upon telling the agent that the account the current deduction is being funded from is closed, she informed me that this will only be effected the next calendar month and resorted to reading me Telkom’s T’s and C’s in a very condescending manner.

She also informed me that Telkom will be billing from the old account- even though this account in closed, and that I will be liable for an unpaid debit order fee (on Telkom side) – the alternative is to make a payment 10 days before the billing day, which is effectively 10 days before I get paid.

I then asked to speak to her team leader and I was informed that “At best she can offer is a call back” – what pathetic service. I am still waiting for the call back by the way.

Seriously?

Who is Telkom trying to rob? Every other organisation requires a 10 day lead time at maximum to effect a change in banking details, yet Telkom requires a 30 day lead time? The new account was opened today, the old account was closed today. If I instruct you to bill from the new bank account I expect that this will be effected immediately.

I called Vodacom and the debit order was effected the same day. Why do you think you are so special to require a 30 day notice so that YOU CAN GET MONEY????? I understand the cancellation notification period of 30 days, but seriously, for a debit order???

Yesterday was the 1st working day of the month. There are 21 days before the account needs to be paid. Kindly update your billing details to be effective for April.