Telkom Helkom

On 19 August 2017, I bought a new modem (D-Link) at Telkom in Kenilworth Center for R949.00. Once paid I had to go to another section in the store whereby a lady had to Configure the modem, in that time a error message kept appearing, the lady kept trying to configure but it wouldn't work, we were then later told that the modem is faulty and it should be sent in for repairs, they would then contact me telling me when I can fetch the repaired modem. Mind you that I never left the store yet. I then asked to speak to the manager, he came out and said that it is store "Policy" that they are not able to do "Out of box failures", meaning that they are unable to replace the modem I bought from them. I told him I would like my money back, since I already paid for the modem. They said it would take 4-5 days because they don't keep cash at the store. I then received a loan modem from them, but then decided to go to Game and buy a different modem, and Configure it myself, thankfully it worked this time. Saturday 26 August 2017, I went back to Telkom to hand in their loan modem, and also to ask for my money back again, since I have not received anything, and was told : "Don't call us we'll call you if we have money for you." Till this day, 30 August 2017, I still have not received my money back, and I am utterly disappointed in Telkom since they are a well-known company and should live up to their potential.