Telkom head office

Well this now the third time my handset has been sent in. It's now taken to Telkom in Mooirivier Mall Potchefstroom since the 8th January 2026. I have not received any feed back to this day from Telkom or Huawei regarding my handset. I would like it replaced and my current contract canceled so I can take another handset. I am so disappointed and disgusted at the service received from both companies. Please be very careful when purchasing any handset as the after service is very bad. I would understand if I was at fault. But I've been having this issue since November 2025. I've called emailed and nobody gets back to you. My handset is still under warranty. The manager at the Telkom store said she would escalate the matter but thus far nothing. So what do I do. Paying for a handset that I haven't had the use of and must pay for 36 months. So can someone please help me.