Telkom haven't refunded my money after promising

Item: Telkom
Rating: 2
Author: Connie N

I wrote a complain on 6 Nov 2015 and Telkom responded and informed me that they will send my query to their billing team, and i am still waiting. how long does it take to refer a query to your billing team? really Telkom, do you even care about your customers or we are just numbers?

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Replies (1)

Telkom's replyOfficial

28 Nov 2015, 02:19

Hello Conzaa,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM165108

Regards,
Ntokozo
Telkom Social Media Team
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Telkom's reply28 Nov 2015, 02:19

Official