TELKOM HAVE NOT CANCELLED MY LINE SINCE DEC 2016!!!

<p> </p> <p>I faxed a service cancellation form in begining Dec 2016. End of January I got another statement. That I also payed. So I went to Telkom in Menlyn on the 6 Feb 2017 and filled in another cancellation form in the branch. In March I went in to Telkom Menlyn again and Carol Hlongwane the service consultant told me that web africa did not cancel my line. So I called Web-Africa and they told me it is Telkom. I have received no bills for Web africa since cancellation Nov 2016. So this is Telkoms fault. </p> <p> </p> <p>Please see below one of the emails between me and Carol Hlongwane,service consultant at Telkom Menlyn.</p> <p> </p> <p>Good Day Sir,<br /> <br /> I have handed your account to my managers, they are the ones to escalate the issue for you, like I have been stating to you that I am only a Que Buster in the store there is only so much I could do on my side, I have tried to escalate the issue and I have sent you mails showing that it was attended to.<br /> <br /> Therefore, on my end there isn’t much I can do furthermore for you sir, should you have any queries about your account please send an email to: ********** May you also CC my managers: ********** and ********** <p> </p> <p> </p> <p>I then send a email to all the above emails and to the following emails as well ********** <p> </p> <p>I receive daily calls from Telkom to pay the account and when I try and tell my story I am just met with utter incompetency and aggressiveness telling me I better pay my account or it will be handed over. </p> <p> </p> <p>I work 12 hour night shifts, so I can't answer calls. If and when a competent person from telkom responds to this complain he/she can do so via email. This will also serve as proof in case Telkom does not resolve this and I need to take it further.</p> <p> </p>