Telkom have no record of payment on my account after 5 days

Since I have this account with Telkom it is hassle after hassle after hassle. their records is so out of date, their promises is false, and all they are good at is to bully their customers I have this phone now for 8 months and up till now the 17th of July there is queries outstanding. My main concern is that I not once when they phoned me, heard that the account has to be paid by debit order, I am frustrated with them. There accounting system is totally ineffective. When you pay your Multichoice account within minutes, yes minutes they activate your account Buying pre-paid power through Mr Prepaid sometimes takes seconds for them to re-act Telkom has send me a invoive for R562.58 it is my account for R359.99 plus R202.70 because the debit order did not go through all though the account was paid. Yes ridiculus, R202.70 not for a debit order returned unpaid , just because there was no money in the account for the debit order, because the account is being paid directly by me on the 12th of this month I have paid the R359.88 which is only due at 31.07.2019, but today the 17th, please note the 17th I get a reminder to pay R562.58, can you believe it, 5 days later on, 5 days, 5 days, 5 days, there record does not reflect my payment on my account. Please compare 5 days by Telkom and minutes by Multichoice and within seconds by Mr Pre-Paid. Can you believe it that there systems is so slow . It boggles my mind that other companies, computers can pick up payments within minutes and Telkom after 5 days, yes 5 days, that is 120 hours or 7200 seconds later still has no record of my payments. Can any one believe it, I can't but have to because they send my a reminder today of the amount due