Telkom have no integrity

Telkom have even suspended our service due to a lack of payment after only invoicing us for November with a due date of the 30th and being told that we did not pay our amount even though it was only due for payment at the end of this month and we also have a standard debit order that you guys have not loaded on your side and now this interrupts our service because of Telkom’s errors.

Further to this they are charging us for an ADSL line that no longer exists in the area that we had to cancel because they were not replacing the lines.

Having to take out an LTE product we were then told we cannot take out on LTE uncapped package because it works differently to what a capped one does.

Having obtained the new LTE contract we have never had anything over 10MBps speeds and average at about 3MBps.

Logged a complaint and had a technician sent out to our premises who recommended that Telkom install an external antennae to boost signal which was over 3 weeks ago and we are still waiting on contact from Telkom to have this setup.

Truly i can say that when it come to delivering on their word and commitment to service levels Telkom is the worst company i've dealt with

The service is extremely poor and the lack of commitment to have it resolved makes me question why I chose Telkom in the first place. After paying the outstanding balance we are then told it will take 7 working days for our service to be available again.

I’ve never experienced the disregard in service before that I am receiving from Telkom.

If this is not resolved urgently i will be cancelling all my services with Telkom.

How can you be charging consumers for products that are not even able to use truly and utterly pathetic service.