Telkom have no idea how to manage a complaint

My issue is NOT RESOLVED !!!!<br> <br> You will not get rid of me by making up e-mails to make the public think you have resolved my issues as per your e-mail below... I am still awaiting an answer to my Email.<br> <br> <br> <br> <br> Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.<br> Your reference number is SM90611.<br> <br> We apologize for any inconvenience caused.<br> <br> Regards,<br> Busi Tshabangu<br> Telkom Social Media Team <br> UPDATED RESPONSE Telkom Time and Date 10:39:46 | Tue 17 Mar 15<br> Hello philipphitidis,<br> <br> Thank you for making contact with us and taking my call.<br> <br> This response serves as confirmation that your query has been resolved and closed.<br> Should you need to contact us for any further questions please contact us via email: [Email Removed]<br> <br> Have a fantastic day further!<br> <br> Regards<br> Luleka Kewana<br> Telkom Social Media Team