Telkom have my money

<p>5 weeks Ago I went into telkom to request an ADSL line. I was informed that my area was ok to receive ADSL and therefore paid my R700 deposit. I was informed it would take up to 21 days to install. I was contacted a week later to inform me that i in fact was unable to get ADSL at my home. i then had to go into telkom lakeside mall to request a refund. I was handed a form to take to the bank as a proof of bank account. After going back to telkom with my form I was informed it would take up to 14 days to get my money back. being unhappy with telkoms lack of service i rated their service as poor in an online questionaire. i was then contacted by a call centre agent who wanted to know why i was unhappy with their service. I told her telkom had been a complete waste of time and the response i got from her was along the lines of"so you dont want me to help get your money back". I then asked "if i dont talk to you, are you telling me i wont get my money back"? her reply to me was ok you dont want my help and the call was dropped in my ear. i now have to go back into talkom to talk to the 5th telkom employee in 5 weeks to get my money back for a service i was never going to receive in the first place. and that is why i rate telkoms service as poor. I have since gone with another ISP and i havent had a single issue.</p>