TELKOM HAVE MESSED UP MY ORDER SINCE THE FIRST DAY

so I decided to take the R399 simple package from Telkom which to my understanding and well to state the obvious it is suppose to consist of the following. 200mb ****le data per month / 10g capped wifi modem adsl / telephone line weekend package etc with call and after hours etc. <br> <br> Lets start from the beginning, the technician came out to my house on the 9th June to install what I thought was the package I app**** for over the phone. well he came out and then went to find a Telkom pole he then found one in my neighbours yard he attempted to untie wires etc, and the pole crashed down and to this day is STILL laying OVER my neighbours pool area. very dangerous. he then came back and said he found another pole, behine our house and installed the telephone line. He was about to leave after installing the line and then I asked what about the modem ??? and he said he was not told about the modem ? he left one and never installed anything, hence I have a telephone line and a modem which I logged a call numerous time and I am still waiting for someone to come to my house. I then went to Telkom store to get my ****le and they said no. I now have been billed 800 rand ?