Telkom have finally LOST IT!

I was cut off from Telkom after a 2-day electrical outage from Escom. When power came back on, my fibre internet did not. I waited a day, then reported it to Telkom. After many telephone calls that added 157 minutes to my telephone bill, a technician visited. I sent a report by email to Telkom and am still waiting for a response??? Telkom states it will take up to 72 hours for a technician to visit. I waited over 165 hours. It took the technician 15 minutes to fix the problem.....after waiting nearly 7 days Today, I needed to reset my router's password. I went to The Reds and was told they do not have a technician to help me. I was told to go to Centurion Mall, where they have a technician. I then went straight to Centurion Mall and was told that their technician had today and tomorrow off. We do seem to have a third-world attitude at Telkom