TH
Timothy H

1 reviews | Active since Mar 2012

14 Oct 2015, 09:12

Telkom have broken their contract

I app**** for my ADSL line to be moved in July to my new location.<br> I have a history of SMSes stating that the installation is scheduled to be done on the following dates:<br> <br> 22 September 2015<br> 1 October 2015<br> 7 October 2015<br> <br> Yet nothing happens. No technicians have ever contacted me or come out.<br> I have taken leave from work 3 times now for nothing.<br> I have gone into the Centurion Telkom store 3 times. I have also phoned the call centre 10-20 times.They are all unable to assist me. All they tell me is they don't understand why nothing has been done. <br> <br> This is not acceptable! <br> To this day, I am still waiting to hear from Telkom regarding my line installation.<br> My contract has been Breached by Telkom. I have been paying 3 months for a service that I do not have.<br> I want this resolved and I want contact details of a manager that I can get hold of regarding this huge stuff up by Telkom.<br> <br> Kind regards,<br> Timothy Hastie

0
Replies (1)
Telkom
Telkom's reply14 Oct 2015, 10:16
Official
Hello tim***,

We do apologise for the delay.

Be assured that we will look into this with further investigation underway and feedback to follow the soonest on your line removal.

Your social media ref: SM135368

Regards,
Boitumelo
Telkom Social Media Team