Telkom have 1st world infrastructure, but 3rd world staff

Telkom have 1st world infrastructure, but 3rd world staff. They give lip service to their Service Levels, with the customer being blamed for their poor performance. Communication with them via telephone is extremely difficult, promised phone calls from their staff either don't happen or last for 5 seconds. Insufficient time for an elderly person to answer the phone. Asking for a query to be escalated to a supervisor was a waste of time: Mrs Khumalo never made contact. All I received were 2 SMS'es blaming me for the situation which has cost me, not only financially but months of frustrating phone calls and lost benefits from a Flexon2 package. Stay away from Telkom.