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Cheryllee M

1 reviews | Active since Mar 2011

08 Feb 2018, 15:28

TELKOM HATES THE ELDERLY

Please help. Telkom do not seem to care about the elderly. My Mom is 76 years old and has NO use of her Telkom line since 1st January !!! She has sent sms's to report the fault. She has phoned the fault line. I have now reported the fault on their website. They are supposed to send a fault reference number - well we are still waiting !!! They do not acknowledge nor do they DO anything about these constant landline faults. Between my Mom and Mom-in-law (who is 85 years old) - they are constantly having to do without their landlines - which are out of order for MONTHS at a time! What is WRONG with these people at Telkom. Not everybody is tech-savvy - especially the older generation. They NEED their phones. And then to add insult to injury Telkom still have the cheek to charge these elderly ladies for a service that is hardly ever working.

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Replies (2)
Telkom
Telkom's reply06 Mar 2018, 10:04
Official

Hello chemccoll

Please confirm if the fault has been repaired or if further assistance is required?

Regards

Noleen

Telkom Social Media Team.

Best regards,

CM
Cheryllee M's update07 Mar 2018, 08:05
Reviewer Update
We cancelled my Mom's line (the 76 year old) who lives in Marlands. We are looking at other options - like Legends Connect or Neotel or any other service NOT related to Telkom in any way or form. Since Bidvest took over - Telkom is worse than they ever were ! And they were rotting before Bidvest took over. As for the other Granny - who is 85 and lives in Brakpan - well we just have to hope that her line doesn't go out of order because she really has a problem understanding cell phones. It took us months to teach her just to "swipe" to answer a cellphone !! So well done Telkom. Not at all happy with Telkom.