Telkom hates prepaid fibre clients

We are on Telkom prepaid fibre. It seemed like a great idea. Only problem is, you cannot buy a prepaid voucher. There is only one way to recharge your prepaid fibre -through the consumerportal.telkom.net website. And the website does not have a security certificate. And do not think you can get hold of anybody in Telkom to help. You hold on the phone until your airtime runs out. On the chat they continually disconnect you unless you try technical service enquiry who sends you to billing. And billing continually disconnects you. Telkom - if you are not interested in supporting your prepaid fibre clients, don't offer it!