Telkom Hates Its Customers

My ordeal with Telkom started at the beginning of this year. See my first hello peter review: https://www.hellopeter.com/telkom/reviews/horrible-customer-service-experience- **********

I privately rep**** to their comment but nothing happened.

So its November and I am still being billed for a service that isn't activated or being used, as has been confirmed by the multiple call centre agents I have called and hundreds rands worth of airtime wasted.

Every time I quote the same cancellation number ( ********** ) and every time they escalate the same reference number ( ********** 4) and I am assured that they can see the problem and that I need not worry and all will be resolved... And then 30 days later I receive another invoice for the service that i don't use and which hasn't been active since I cancelled it in Feb 2018!

So I am tired of Telkom, I get it, you don't care and you wont help your customers...

But then I recently found this article: https://mybroadband.co.za/news/telecoms/283796-the-nightmare-of-being-blacklisted-by-telkom.html

Telkom your poor service and complete disregard for you 'customers' is actively ruining peoples lives! When will you guys wake up and simply give us basic customer service, thats all we ask for. This is appalling and I regret the day I thought of getting a service from Telkom.

@Telkom hopefully someone there reads this and someone will be able to help me....