TELKOM - HATE THEM!

Okay, so yesterday (14/05/2020) my fiancé's phone was ******. And due to the Covid-19 pandemic, just like most of the country, he has been unable to work and earn a full salary. He has therefore missed ONE payment on his Telkom installments. He phoned Telkom yesterday after his phone had been ****** to ask them to block his sim card and they said "Yes - we will block your sim ONLY AFTER YOU PAY YOUR OUTSTANDING AMOUNT". My fiancé has been a Telkom customer for the past 8 years and never missed a payment in these 8 years. Telkom your customer service is truly disgusting. The whole country has faced a pandemic with a lot of people getting salary cuts and some not even being paid. I find it truly disturbing that you refuse to block his sim card, due to him missing one payment in 8 years. His phone has all of his personal information on, as well as personal documentation. This is truly unacceptable and after being a loyal customer for 8 years, I think it's disgusting that you refuse to help him. Telkom SA YOU SUCK! We will be changing to a better and competent network provider! If I could give a rating of -100 for Telkom I would!