Telkom hasn’t updated details and continues to bill me, i just want to cancel my account and never deal with them again .

Dear ..........., please note that your case number: ***2 has been processed and your cancellation order number is A. You will receive confirmation as soon as it has been successfully completed. Please note that your Telkom account continues to be payable as usual until your order is completed. For more information, please call 10210 Fixed or 081180 Mobile. Telkom Team

I’ve trying to get telkom to cancel my line since September. I’m still getting bills.