JR
Jani R
1 reviews | Active since Mar 2009
26 Oct 2017, 06:46
Telkom hasn't cancelled my line
On 29 August I submitted the necessary documentation via the cancellations email address provided by Telkom to give the required 30 days notice for the line cancellation. It is now end of October and the line is still not cancelled. I phoned prior to the the end of September and the agent could confirm that they received the documentation. However Telkom never got hold of me. I've sold my house and will be moving out end of October and the issue is still not resolved.
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Jani R's updateReviewer Update
01 Nov 2017, 14:37Telkom didn't rectify anything. They phoned and said that since this isn't a query for a Telkom Mobile line they can't do anything. I've heard from everyone I speak to that there is no way to cancel a residential line, nobody responds or actions anything. There is no way to get into contact with the so called cancellation department. I'm sure this goes against the consumer protection act. How is Telkom getting away with this.
JR
Jani R's update01 Nov 2017, 14:37
Reviewer Update
Telkom didn't rectify anything. They phoned and said that since this isn't a query for a Telkom Mobile line they can't do anything. I've heard from everyone I speak to that there is no way to cancel a residential line, nobody responds or actions anything. There is no way to get into contact with the so called cancellation department. I'm sure this goes against the consumer protection act. How is Telkom getting away with this.