PG
Pierre G
1 reviews | Active since Dec 2015
13 Dec 2015, 13:46
Telkom hasn't come back to me for 1 month now
On 16 SEPTEMBER 2015 I sent Telkom a Facebook message requesting an ADSL line for my home, they rep**** and said I should sent them my personal address which I did. Since then I had to ask twice for a status on my request. These are the only messages I received, <br> <br> 1. Hi Pierre, thanks for the information, we will get our sales team to contact you.^HP<br> <br> 2. Sorry for the delay Pierre, one of our consultants will advise as soon as possible. ^GE <br> <br> I AM STILL WAITING FOR ANYTHING TO HAPPEN SO I CAN GET INTERNET AT HOME, I GUESS TELKOM DOESN'T VALUE NEW CUSTOMERS?
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Telkom's replyOfficial
13 Dec 2015, 14:13Hello Pierre8888,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177883
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177883
Regards
Narriman
Telkom Social Media Team
Telkom's reply13 Dec 2015, 14:13
Official
Hello Pierre8888,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177883
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM177883
Regards
Narriman
Telkom Social Media Team