Telkom has zero rated customer services

Telkom cancelled my service then during this time charged me R1200. I am unemployed and need a clear scoring to get a job so I took the last money I had and paid the amount "owing". I requested an account reconciliation done because I want my money back why should I pay for something that was cancelled. Not one staff member at telkom issues good service. A lady Lydia called me and offered to assist that was 3 weeks ago. Telkom doesn't care about service or clients. Please pay my money back to me.