Telkom has zero customer service.

I have received absolutely disgusting service from your call centre on the 20th of March 22

I purchased the march madness off peak unlimited data which has been working well up until this evening at 7pm. The data completely stopped and ended up using my entire 20gig any time data bundle.

I called through and spoke to Ntokozo Cele and she advised that the bundle should be working and she would send through settings. I am still waiting for her to send a single thing.

The second person I spoke to was Nonthuthuko Mtshali. She told me that the bundle only works UNTIL 7pm and would stop then? We argued that no, when you purchase it, it specifically states it will be active from 19:01-23:59. She continued to argue and send through and edited sms to "back up" her claim. I specifically went and double checked and she was straight up lying. The third person I spoke to was Vusi, who's surname I never got. She said she was working under Aegis. In the middle of me explaining what had gone wrong she put me through to the rate your call menu and hung up.

I am highly irritated. I had a 20gig LTE anytime data bundle that is now completely used up, and an "unlimited" off peak bundle that I can't use!!!!!

I need this to be sorted out as soon as possible. Data is not cheap and your so called customer service people are absolutely rude, not to mention *****. I have called, contacted them on Facebook. I am completely over it now. Do not recommend Telkom mobile if you are expecting any form of customer service.