Telkom has unbelievable hidious service!

I logged a call for a settlement letter and have been waiting for it for a week now, after a consultant reassured me that I would receive it within 72hrs. <br> <br> To add injury to insult I have called the Customer Centre three times and each time I have to wait 20-30mins just to speak to a consultant and once I get a hold of one he/she puts me on hold for over 15 minutes. After all of the hassle nothing gets resolved, I still have not received what I require from them.<br> <br> The service is really disgusting and frustrating.