Telkom Has to Be the Most Frustrating Company to Deal With

I’ve been a Telkom client for over 10 years, you’d think that counts for something, right? Wrong. For years they’ve had my address and initials wrong on my statements, and apparently, no one can fix it because “the system” doesn’t pick it up. Every time I go in, one department blames the other. How is that even possible for a national company in 2025?

Then there’s the debit order drama, the amount changes every month (fine, whatever), but last month they debited me less than what I owed and then suspended my line. When I called, they told me it was my fault for not checking my bank statement. Seriously? How about debiting the correct amount in the first place?

I dealt with several agents, and not one could help. They were clearly frustrated and completely clueless. It’s like no one at Telkom knows what’s going on.

The whole experience has been an absolute nightmare. I honestly wouldn’t recommend Telkom to my worst enemy. Once my contract ends, I’m gone, and if you’re thinking about signing with them, don’t do it. Save yourself the headache.

I would love to include the agents names that i dealt with, however maybe i should not make it about them and more about Telkom. So i will refrain from naming them.