Telkom has the worst service, their staff is incompetant and don't know what they are doing.

I did an online contract with Telkom, their contact center agent called back took all my details and never called back. I then called them back after a couple of days and to my surprise the contract was not processed. I then had to redo the entire contract. I was informed that my first installment of R220 would be debited before i receive my phone and that the following month I would only be charged the Pro-Rata rate. my account was debited but no call came through and called backed again, waited over 45minutes to speak to an agent. They then ordered the incorrect phone i wanted a Huawei they instead ordered the Samsung J7. When i called again they gave an incorrect tracking number which belonged to another client. I spoke to the manager in the sales department who then confirmed it was a Huawei phone and the the tracking number I originally received was incorrect. The process was delivered again as they advised that my order was only placed after two weeks that i was told and **** to that my contract was processed. i eventually had to pick the phone up from the Courier myself. I now went on my Telkom App and saw my bill which I will receive at the end of January and I'm being charged a Pro-rata rate of R169 for a phone i only used for 4 days for the month of December. Another fee of R150 which i was not aware of and another R69 for something I'm not aware of. Their service is pathetic to say the least and the service agents don't know what they are doing as they all gave me conflicting stories. Telkom is the worst network carrier as all they want is peoples money in return for DISGUSTING SERVICE.