Telkom has the worst service ever - Just shut your doors completely

After taking forever to cancel my two year contract with them in March 2020 (I was told to give 30 day notice after the contract EXPIRED, then having to pay in full for the following month after it expires).

In May I received an invoice saying my account will be debited with R896.41 which I was very confused about as I no longer had their services in place and my contract had been cancelled.

I called and queried this to which I was informed that they owe me that money and will credit it to my account YET I NEED TO LOG A REFUND which will take 7 - 14 working days. I did this (on 14 May 2020) and on 2 June 2020 I called to query why the money has not been credited to me yet. Then I was told that I needed to send them a copy of my I.D which I was never told on 14 May when I originally logged the refund. I sent the I.D while on the phone with the consultant and she explained that she would escalate this to her manager and the manager will call me back shortly. After receiving no call / notification / nothing I called customer care once again on 8 June 2020 and was told that my refund was logged completely wrong with the wrong department hence the delay.

The consultant explained that she needs to log the refund from scratch and it will take about up until max 7 days to be credited into my account. After 6 days on 15 June 2020 I called customer care ONCE AGAIN to query the delay and the consultant told me that the refund was still "open" on the system and after putting me on hold for several minutes to speak to her manager, she said this will be escalated as urgent and will be in my account within 48 hours as I've been waiting for over a month.

This morning (18 June 2020) with still no money in my account or word from Telkom at all, I called customer care and queried this with a consultant named Sinazo who was very nonchalant, rude and showed no empathy regarding the situation at all. She informed me that I was now only on day 9 after the refund was logged correctly and will have to wait until day 14 before anything could be done, she also asked if a manager contacted me already and I explained that I am still waiting for a manager to contact me after being promised weeks ago.

I asked her to put me through to a manager and then she explained that the manager will tell me the same thing about being only on day 9! After telling her again to put me through to the manager, I was told they're in a meeting but she will put me on hold. Its now been 20 minutes since I've been put on hold with no word from Sinazo.

This service is beyond ridiculous and this is exactly why I don't regret ending my contract with Telkom. Why must I wait over a month for money that is due to me which they know they owe me??? If I was the one to owe them money my phone would have been flooded with all the calls already!!!!!!!!!!

#TELKOMPAYBACKTHEMONEY!!!!