Telkom has the worst service ever!!!

My mother has been without service since March. Telkom after numerous times trying to log a fault through the phone, web site, my mother physically going to their office, and twitter finally rep**** after weeks on twitter that there was cable theft and they will not be replacing it. They promised on that reply to call my mother about migration to LTE. Since then I have called different numbers given by different customer service people, twitted and used their online chat, guess what, no one from Telkom has called my mother to this day.