Telkom has the worst service ever

I went to the store on the 5th of February 2016 to cancel my contract in advance. No one phoned me with a reference number afterwards as promised. When I phoned them today (the call centre)they received nothing and told me to fill in a form AGAIN. They said it will take 21 days to prosess. Now I have to pay for another month, just because the don't have a record of me being at the shop. I am leaving the country in 10 days and is not here. No one in the call centre can give me the stores number to phone them and I am in a town with no Telkom shop to go and fix it. THE WORST SERVICE I HAVE EVER RECEIVED. I will NEVER do business with them agein. The call centre is very unhelpful and count'd assist in any of the problems.