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chantel B

1 reviews | Active since Nov 2016

29 Sept 2021, 18:23

Telkom has the worst service!

I am extremely apauled by the service telkom has given me in the past few days. My service was suspended yet it was paid and is up to date. I have been trying to get my contract working for 6 days now and i am honestly tired of the numerous amounts of phone calls each day which each person i have spoken to told me something different... First it wad three hours then it was 3-5 hours then it was 24 hours twice and STILL I AM WITHOUT MY PHONE BEING CONNECTED!!! I have been with telkom for many years but this has been an absolute nightmare! I have forwarded my receipts atleast 3 times to the emails they have provided to me and again still today as i have called it is another FOUR hours? How is it that each member that i have spoken to has a different answer? Or is it your training that is not been done correctly. What is going on telkom?? I would really like to disbute this matter!

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chantel B's update01 Oct 2021, 09:29
Reviewer Update
Good day

I have had absolutely no response to my contracts being sorted out. I have spoken to atleast another FOUR agents after which have not been of any assistance at all. Each has told me very different things. All i am wanting is a solution and i am not getting ANYWHERE at all with this. My account has been paid and this should not have taken three weeks to be sorted. The amount of half an hour phone calls atleast three times a day, the fact that this is such an inconvenience. I am so disappointed with Telkoms service especially being a customer of telkom for many years.