JD
Jaco D

1 reviews | Active since Apr 2012

14 Mar 2016, 09:46

TELKOM HAS THE WORST SERVICE

Our Internet is still off after 4 weeks and multiple \escalations\". And now we can't even place any calls anymore. I managed to get hold of a technician at the Newlands technical branch, and he was rude, unfriendly, and seemingly did not care. He walked off laughing with his colleagues after he told me to log the fault with my cellphone. Telkom does not care.<br> <br> Telkom sends us an SMS a few days after each fault report update claiming that our Internet is fixed, even though it isn't. I believe this is a way of pushing us back to the end of the line so that they can delay fixing our line as long as they wish.<br> <br> SEND A TECHNICIAN TODAY SO THAT HE CAN FIX OUR LINE. I WANT TO SEE HIM TEST IT!!! WE DO NOT TRUST YOU TELKOM.<br> <br> "

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Replies (1)
Telkom
Telkom's reply14 Mar 2016, 11:23
Official
Hello jcdi,

Thank you for making contact with us and bringing this to our attention.


This response serves as confirmation that your query has been received. The pending fault reference number is linked to a bulk fault. Our field techs have investigated and advised of a Main Cable break in the area. No ETA as yet. Your reference is linked and further available updates will be provided as soon as possible.


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Regards
Keagan
Telkom Social Media Team