Telkom has the WORST service.

Its been a week(7 days) now since we have reported a fault with Telkom. Our phone does not have a dialling tone, Internet not working, WI-FI not working. The call centre agents logged the fault and there is a technician that was suppossed to come. I have been calling everyday to follow up and they have escalated my fault but still NOTHING has happened.<br> <br> Now when i am calling I am told that there is nothing they can do, I just have to wait for the Technician to call me. They don't know when will this happen. Can service be this BAD?This is really frustrating.