1 reviews | Active since Jun 2015
Telkom has the worst customer service/feedback eve
2 weeks ago I went into my local Telkom store and app**** for a March promotional deal which consisted of 5GB, myfi device for R99 pm. The store had no stock and was going to be receiving stock on Thursday. The store advisor informed me that on Thursday she would give me a call and process everything for me as soon as stock was available(which did not happen). In the same breath she informed me that the promotion was limited to the first 1000 customers which if I may mention was not put on ANY ADVERTI*****T (ONLINE OR PAMPHLET) 2 weeks later I received a call from the store informing me that I could no longer get the deal as no stock is available any longer. Which completely contradicts what I was told in store. ******* customer service and not too long ago I read an article about how poor the customer service is from Telkom. I'm extremely disappointed by how *********** the staff and company are. Don't tell the customer you'll get it and then call after the agreed upon time to inform the customer \sorry you can't get it\"."
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
