TELKOM HAS THE WORST CUSTOMER SERVICE EVER

I am soo frustrated with this company. I have a Wi-Fi contract with them and for the past three months now in fact going for 4months; I have not been getting signal on their router. i have opened multiple cases with them regarding the matter and no assistance from them. they are soo inconsistent, after numerous calls to them they never update my profile to alert my level of frustration with them. every staff member I’ve dealt with does what they want on the profile and never updated for the next person to understand when opens the profile. they never get back to you when they say they will. i am now disputing their account and request that they reverse the chargers on my profile due to the signal matter. they resolve the case without consulting with me, without communicating on the progress of any of the cases opened. the staff will miss inform you and hang up while you talking, they tell you to hold for days on end until THEY hang up on you again. I AM SO FRUSTRATED WITH THIS COMPANY, I JUST WANT TO CANCEL AND FORGET I EVER TOOK A CONTACT WITH THEM.