TELKOM HAS THE WORST CUSTOMER SERVICE EVER.

SINCE I SENT THE BELOW EMAIL ON NUMEROUS OCCASIONS & HAD NO RESPONSE TO DATE FROM ANY OF TELKOM STAFF WHO PROMISED THEY WILL GET BACK & ATTEND TO MY QUERY BLAH BLAH BLAH!!!!!!!!!!

PLEAS NOTE TELKOM EVEN AFTER ALL YOUR PROMISES YOU STILL HAVE THE WORST CUSTOMER SERVICE EVER AS NOTHING HAS BEEN RESOLVED! I WILL NEVER IN MY WILDEST THOUGHTS & DREAMS RECOMMEND ANYONE TO YOU. I HAVE STRUGGLING FOR NEARLY A YEAR WITH YOU & NO SATISFACTION DELIVERY.

I have cancelled the modem before the 7 days due. I have also requested that the modem must be collected. To date nothing. I was also told that I will have 15GIG data every month. Think it was either 5 during the day & 10 at night or vice versa. When I received the modem, it was tested at home & then discovered it does not pick up any signal in our area (Mamre, Western Cape) as we are not in “range’’. The next day after receiving the modem, my husband then took it to his work, to go after work to the closest TELKOM Shop, which was N1 City Mall, where they (TELKOM) have tested modem, where it picked up signal & then told my husband because in the area we live, that is the reason why we do not pick up any signal. They also then told my husband that it was not a 15GIG modem, but a 2GIG, which I did not sign up for in the first place!

I then decided, after hearing all of this that I want to cancel, which I have done within the 7 days, as it was false advertising! We do not pick up any signal, so it would be of no use to any of us at home. I have sent the cancellation form through to the email address that is listed on the form (as you can see as per attachment) since then I have heard nothing. Every time when I either go to a TELKOM store, or phone or chat online I had no satisfaction, and only end up at a dead-end. I was also told to wait it out & they will eventually attend to my query. I had a few case numbers & after a while, I just received a sms stating ‘’case closed’’, but no one ever contacted me. I had to do all the phone calls, and even then I was told there is nothing they can do as the case was closed. I must just resend the cancellation form, which I did. I am at my wits end with TELKOM & totally irate! I can’t deal with this unprofessionalism & false advertising!

Meanwhile TELKOM every time deducts money from my account for a thing that I am not using at all & is of no benefit to me or my family & also now have listed me as a slow payer for a thing I am not using!

I want this query / issue to be resolved ASAP & all monies / interest waved with immediate effect as well as proof that it was done!!!!!!!!