Telkom Has the Worst Customer Service – Avoid at All Costs

I have never experienced customer service as bad as what I’ve dealt with at Telkom. Trying to cancel a contract with them is next to impossible. Despite countless attempts, I have not been able to get through to their cancellations department. Emails and phone calls go unanswered or get redirected in circles, and there’s no clear way to escalate the issue.

What’s even more frustrating is that I’m being double billed every month – and no one is available to help or resolve this. Yet when it comes to signing you up for a new contract, they are lightning fast and very responsive. But once you're in, you’re stuck.

This kind of behavior feels incredibly dishonest. They are quick to take your money, but completely inaccessible when you need help or want to leave. It’s unacceptable for a major service provider to operate like this.

Telkom used to be a trusted name, but now I wouldn’t recommend them to anyone. Avoid Telkom if you value your time, your money, and your peace of mind. The worst provider I have ever dealt with.